BjårnTech is the data controller for the processing of personal data described in this privacy policy. In this privacy policy, we explain what type of personal data we store and how we process it. This privacy policy applies to: https://bjarntech.com
Personal data we collect and process
We process the following categories of personal data:
- Basic information: name, date of birth
- Contact information: address, phone number, email address
- Account and profile information: settings, preferences
- Payment information: Transaction information, payment method
- Customer history and customer engagement: Order and delivery information, cart movements, discount codes, loyalty program information,
- Active products and agreements, as well as products and services you have previously had, how much and how often they are used, product/service status,
- Customer activity: Read and action history from the app, websites, or electronic communication we send out. As well as technical information about the devices you use.
- Cookies: See our cookie information here: Cookie-policy
Personal data is usually collected directly from you or generated in connection with your use of our services and products.
How we use personal data
Delivery of service/agreement
We use your personal data to fulfill our agreements with you, that is, when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.
Management of customer relationships
We use your personal data to manage our customer relationship with you. This may include customer service, handling complaints, and troubleshooting related to your account. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.
Analysis, business development, and service improvement
We are continuously working to develop and improve our services and products. A large part of this work involves analyzing various forms of personal data, such as customer activity, customer history, and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.
Customized user experience
We customize the user experience and communication to your customer relationship, and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest.
Sales and marketing
We use personal data in connection with the sales and marketing of our products and services, such as when you receive emails from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the option to opt out of parts of this processing, for example, by opting out of receiving emails from us. Additionally, we may ask for your consent to use your personal data for so-called profiling, where we make conclusions about your interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant.
System monitoring, troubleshooting, etc.
We monitor our systems for errors and issues. Some of these processes involve storing and processing personal data. The legal basis for processing personal data for this purpose is our legitimate interest.
Security, detection of fraud and criminal activity
We process personal data in our efforts to protect our users and ourselves from fraud, abuse, and criminal activity. The legal basis for processing personal data for this purpose is our legitimate interest.
Compliance with legal obligations
In some cases, we are required to process personal data due to other legal obligations. One example of this is information related to sales, which we are required to record and store according to the Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation that applies to us.
Your rights
If you wish to exercise any of your rights, contact us via our contact form.
Right of access to your own data
You can request a copy of all the data we process about you. Contact the email address above to exercise your right of access.
Right to rectification of personal data
You have the right to request that we correct or complete data that is inaccurate or misleading.
Right to erasure of personal data
You have the right to have your personal data erased without undue delay. You can request that we delete data about you at any time. However, please note that information we are required to retain due to other legal obligations (such as the accounting law) will not be erased.
Right to restriction of processing of personal data
In certain situations, you may also request that we restrict the processing of data about you. You can do this by managing consents or opt-outs in our solutions.
Object to the processing of personal data
If we process data about you based on our legitimate interests or for a legitimate interest balancing, you have the right to object to our processing of your data. You can do this by managing consents or reservations in our solutions.
Data portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Contact the above email address to obtain your personal data.
You can file a complaint about our processing of personal data.
We hope you inform us if you believe we are not following the regulations of the Data Protection Act. Please feel free to let us know first through the contact or channel you have already established with us. You can also file a complaint about our processing of personal data. You can do this with the Data Protection Authority.
Statistics
We use Matomo to collect statistics about how our site is used. Matomo does not collect any personal data, and all statistics are stored with BjårnTech and are not shared with third parties.
You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.